We are happy to provide a 45-day 100% money back guarantee when you purchase a product on Amazon that was sold by Genexa. Just submit a ticket, fill out the relevant fields, and we will take it from there!
If you purchased a Genexa product sold by Amazon or a third-party seller, we do not have access to provide a refund. While our products are labeled as non-returnable, we would still recommend reaching out to Amazon or to the third-party seller to see if they can issue a refund or replacement.